Here you'll find everything you need to get the most out of your Verbatim products — from software downloads and manuals to FAQs and contact information for our technical support team.
Whether you're setting up a new product or troubleshooting an issue, we’re here to make it as easy as possible.
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Note : Please backup needed files first. Repartitioning erases all the stored files.
- Right click on Windows Start icon
- Open Disk Management
- On the lower right pane locate your Verbatim drive
- Right click in it an select Delete Volume
- Confirm with selecting Yes
- Now it shows up as Unallocated
- Right click on Unallocated
- Select New Simple Volume
- Select Next in the New Simple Volume Wizard.
- Specify in the size you want to have for the first partition, which should be smaller than the total size
- Select the Drive Letter and click on Next
- Select the File System. NTFS for Windows. ExFat for Windows and Mac
- Type in a Volume label
- Select Finish
- First partition has been created.
- Right click on Unallocated to create another partition
- Follow the steps same as above in the New Simple Volume Wizard
- The second partition has been created
No, all of our Verbatim USB 2.0, USB 3.0 and USB 3.1/3.2 hard drives are recognised by plug&play automatically.
Enter Terminal in the Spotlight search field and open it. Admin password can be needed.
diskutil eraseDisk HFS+ diskname diskidentifier
Note: All data on your Verbatim hard drive will be deleted. If needed, please backup your files first.
Keep at least one copy of your valuable data or more for a higher security against technical failure issues.
Ideally follow the 3-2-1 Backup rule.
3 copies of your data, 2 different media types, 1 of these backups stored offsite.
It is Nero BackitUp 2020. If you have older version, you can get it from our support using the contact details below.
Conventional and flash hard drives wear out over time. Conventional hard drives wear out due to mechanical erosion whereas flash cells wear out due to electrical reasons. Reading tasks though are possible without any limitation. However, one flash cell can only take care of writing tasks between 3.000 (MLC 25nm) und 100.000 (SLC ) depending on the quality. S.M.A.R.T. (Self-Monitoring, Analysis and Reporting) is a technology built into SSDs and hard drives for self montoring and analysis purposes. By means of a special software, S.M. A.R.T values can be analysed and possible failure forecasts can be compiled. Consequently, a switch to read-only modus may occur.
The filesystem Fat32 has a file size limitation at 3,99GB. Backup your data first and format your hard drive in ExtFat or NTFS, to solve that. Right click on the drive letter and select format.
Windows might have failed to assign a drive letter automatically. You can assign a drive letter to your Verbatim hard drive in the disk management. Right click on Windows start icon and open disk manager. Locate your Verbatim hard drive below disk 0 and right click in the big partition box beneath it, select change or assign a drive letter and follow the wizard.
On a Mac you should use Time Machine for backups. Reformatting the hard drive in the file system Mac OS extended (journaled) is needed, what you can do is in the disk utility.
Click on Apple, open system preferences and Time machine. Open select disk and select the Verbatim hard drive and start the backup.
Note : Formatting the Verbatim Hard Drive erases all the information stored on the drive.
Please backup needed files first.
NTFS or ExFat Format is required, if you use files larger than 3,9GB.
- Connect the drive to a Windows 10/11 computer
- Right click on Windows Start icon
- Select Windows Disk Management
- On the lower right pane locate the Verbatim drive and right-click on it
- Select Format
- Select NTFS if you want to use it with Windows computers
- Select ExFat if you want to use it with Mac and Windows computers
- Type in a Volume label
- Click OK
- Click OK to start formatting
- Formatting is finished and drive shows up as D: drive in Windows File Explorer
| File | Description | Format | File Size | Action |
|---|---|---|---|---|
| Fingerprint Secure Hard Drive User Manual EN 1907 | Fingerprint Secure Hard Drive User Manual EN 1907 | 1.21 MB | Download | |
| Fingerprint Secure Hard Drive User Manual EN 1907 | User Manual | 3.89 MB | Download |
| File | Description | Format | File Size | Action |
|---|---|---|---|---|
| Verbatim Fingerprint Security Update + Manual | July 2022 Verbatim Fingerprint Security Update + Manual - Download and update according to the attached manual to strengthen security functions | ZIP | 15.61 MB | Download |
Get a question about setting up your product, using it, or keeping it in good condition? We can help.
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Prefer to speak to someone? Call our Support Team on:
or
0049 6196 900196 / -98 / -94
Support is available Monday to Friday 9am to 5pm (Central European Time) excluding public holidays.
We offer support in the following languages: English, German, French, Italian and Spanish.
Thank you for choosing Verbatim. We stand behind the quality of our products and offer the following warranties:
We guarantee this product to be free from defects in materials and workmanship. If found to be faulty, it will be replaced free of charge. Return it with your original receipt to the place of purchase or contact us directly.
Covers manufacturing defects for 2 years from the date of original purchase (batteries excluded). If a defect is confirmed, the product will be replaced at no cost.
Covers Internal SSDs purchased from 27/11/2024 onwards. If defective within 3 years, we’ll replace it free of charge.
Please note:
This warranty does not cover normal wear and tear, accidental damage, misuse, neglect, or incompatibility with your computer system.
Verbatim is not responsible for any data loss or indirect damages.
This warranty applies to products sold in Europe, the Middle East, and Africa.
Your legal rights may vary depending on your country – please refer to your local laws for full details.
If your product isn’t working as expected, please follow these steps:
Check your accessories
Ensure you're using the original power adapter, cables, or other accessories that came with the product.
Contact our Support Team
Get in touch by email or phone. Our team will help diagnose the issue.
Request an RMA number
If the product is found to be faulty, you’ll receive a Return Material Authorisation (RMA) number to send the product back.
Package the product properly
Use original packaging if available
Clearly mark the RMA number on the outside
Include any original accessories (cables, power adapter, etc.)
Once we receive your return, we’ll repair or replace the product as soon as possible.
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