Here you'll find everything you need to get the most out of your Verbatim products — from software downloads and manuals to FAQs and contact information for our technical support team.
Whether you're setting up a new product or troubleshooting an issue, we’re here to make it as easy as possible.
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Get a question about setting up your product, using it, or keeping it in good condition? We can help.
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Prefer to speak to someone? Call our Support Team on:
or
0049 6196 900196 / -98 / -94
Support is available Monday to Friday 9am to 5pm (Central European Time) excluding public holidays.
We offer support in the following languages: English, German, French, Italian and Spanish.
Thank you for choosing Verbatim. We stand behind the quality of our products and offer the following warranties:
We guarantee this product to be free from defects in materials and workmanship. If found to be faulty, it will be replaced free of charge. Return it with your original receipt to the place of purchase or contact us directly.
Covers manufacturing defects for 2 years from the date of original purchase (batteries excluded). If a defect is confirmed, the product will be replaced at no cost.
Covers Internal SSDs purchased from 27/11/2024 onwards. If defective within 3 years, we’ll replace it free of charge.
Please note:
This warranty does not cover normal wear and tear, accidental damage, misuse, neglect, or incompatibility with your computer system.
Verbatim is not responsible for any data loss or indirect damages.
This warranty applies to products sold in Europe, the Middle East, and Africa.
Your legal rights may vary depending on your country – please refer to your local laws for full details.
If your product isn’t working as expected, please follow these steps:
Check your accessories
Ensure you're using the original power adapter, cables, or other accessories that came with the product.
Contact our Support Team
Get in touch by email or phone. Our team will help diagnose the issue.
Request an RMA number
If the product is found to be faulty, you’ll receive a Return Material Authorisation (RMA) number to send the product back.
Package the product properly
Use original packaging if available
Clearly mark the RMA number on the outside
Include any original accessories (cables, power adapter, etc.)
Once we receive your return, we’ll repair or replace the product as soon as possible.
Verbatim GmbH
Düsseldorfer Str. 13,
D - 65760 Eschborn
Germany
Tel. +49 (0) 6196 900 10
Verbatim Americas, LLC
www.verbatim.com
Verbatim Australia Pty Ltd
www.verbatim.com.au
Verbatim (Hong Kong) Limited
www.verbatim.com.hk
Verbatim Japan
www.verbatim.jp
Verbatim China
www.verbatim.com.cn
Verbatim Singapore
www.verbatim.com.sg