Here you'll find everything you need to get the most out of your Verbatim products — from software downloads and manuals to FAQs and contact information for our technical support team.
Whether you're setting up a new product or troubleshooting an issue, we’re here to make it as easy as possible.
Search our support documents directory
Note : Please backup needed files first. Repartitioning erases all the stored files.
- Right click on Windows Start icon
- Open Disk Management
- On the lower right pane locate your Verbatim drive
- Right click in it an select Delete Volume
- Confirm with selecting Yes
- Now it shows up as Unallocated
- Right click on Unallocated
- Select New Simple Volume
- Select Next in the New Simple Volume Wizard.
- Specify in the size you want to have for the first partition, which should be smaller than the total size
- Select the Drive Letter and click on Next
- Select the File System. NTFS for Windows. ExFat for Windows and Mac
- Type in a Volume label
- Select Finish
- First partition has been created.
- Right click on Unallocated to create another partition
- Follow the steps same as above in the New Simple Volume Wizard
- The second partition has been created
The data will be erased. We recommend backing up your data first.
button and select Disk Management
Please follow the steps below.
Note : This will erase the Verbatim USB Drive. Therefore, please backup your files first.
- Press the windows and r key at the same time
- diskpart (type in and press Enter)
- list disk (type in and press Enter)
- Locate the number of your Verbatim USB Drive
- select disk x (type in and press Enter)
- clean (type in and press Enter)
- convert MBR (type in and press Enter)
- create partition primary (type in and press Enter)
- format quick fs=ntfs (type in and press Enter)
- assign (type in and press Enter)
No, all of our USB2.0/USB3.0/USB3.2 Gen1 USB Drives are plug and play on Windows and MAC OSX. Additional drivers are not required. Product can be unformatted, not mounted or faulty. Please contact our support via our contact form for additional assistance.
You can try to remove read only attributes with the steps below.
We recommend backing up your files first.
Now, please check if you can write data on the Verbatim USB Drive.
Plug the drive into a different system and try to write data on it there.
If you continue to receive a write protected error, you may consider reformatting the drive with Windows Disk Management or Diskpart.
If the above steps fail to resolve, please contact our technical support for additional assistance via our contact form under support.
| Operating | Storage | |
|---|---|---|
| Temperature | 0° - 40° C | -20° to 70° C |
| Humidity | 25% to 95% (non-condensing) | 5% to 95% (non-condensing) |
The file system Fat32 has a file size limitation of 3,99GB. Backup your data first and format your hard drive in ExtFat or NTFS to solve that. Right click on the drive letter and select format.
Get a question about setting up your product, using it, or keeping it in good condition? We can help.
Fill out the form below to get a response from one of our Support Representatives.
By submitting this form, you agree to the terms of our Privacy Policy.
Prefer to speak to someone? Call our Support Team on:
or
0049 6196 900196 / -98 / -94
Support is available Monday to Friday 9am to 5pm (Central European Time) excluding public holidays.
We offer support in the following languages: English, German, French, Italian and Spanish.
Thank you for choosing Verbatim. We stand behind the quality of our products and offer the following warranties:
Unless otherwise stated, all Verbatim products are covered by a 2-Year Limited Warranty. If a defect in materials or workmanship is identified during the warranty period, Verbatim will replace the product free of charge with an equivalent product.
This warranty applies exclusively to Verbatim internal SSD products. The warranty is valid for products purchased on or after November 27, 2024. If a proven defect in materials or workmanship occurs during the warranty period, the SSD will be replaced free of charge.
This warranty applies to Verbatim DRAM products (memory modules). Verbatim warrants that DRAM products will be free from defects in materials and workmanship during the warranty period. In the event of a valid warranty claim, the product will be replaced free of charge with an equivalent or technically comparable product.
This warranty applies exclusively to Verbatim optical storage media (CD, DVD, Blu-ray, and M-DISC). Defective products will be replaced free of charge.
For full Warranty Terms and Conditions, see the Warranty Page
If your product isn’t working as expected, please follow these steps:
Check your accessories
Ensure you're using the original power adapter, cables, or other accessories that came with the product.
Contact our Support Team
Get in touch by email or phone. Our team will help diagnose the issue.
Request an RMA number
If the product is found to be faulty, you’ll receive a Return Material Authorisation (RMA) number to send the product back.
Package the product properly
Use original packaging if available
Clearly mark the RMA number on the outside
Include any original accessories (cables, power adapter, etc.)
Once we receive your return, we’ll repair or replace the product as soon as possible.
Verbatim GmbH
Düsseldorfer Str. 13,
D - 65760 Eschborn
Germany
Tel. +49 (0) 6196 900 10
Verbatim Americas, LLC
www.verbatim.com
Verbatim Australia Pty Ltd
www.verbatim.com.au
Verbatim (Hong Kong) Limited
www.verbatim.com.hk
Verbatim Japan
www.verbatim.jp
Verbatim China
www.verbatim.com.cn
Verbatim Singapore
www.verbatim.com.sg