Verbatim

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Welcome to Verbatim Support.

Here you'll find everything you need to get the most out of your Verbatim products — from software downloads and manuals to FAQs and contact information for our technical support team.

Whether you're setting up a new product or troubleshooting an issue, we’re here to make it as easy as possible.

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Premium U1 MicroSDXC Card 64GB + adapter (#44084)

Flash memory cards are sturdy, rugged, and durable but they are not completely indestructible and an element of care must still be undertaken to protect them and the data they hold.  

  • Never force a flash card into an electronic device. It will go in only one way and should slide into the respective slot easily. 
  • Keep flash cards away from extreme ranges of temperature and humidity; keep them out of direct sunlight. 
  • Keep flash cards away from electrostatic sources and magnetic fields. 
  • Do not bend them or drop them. 
  • Do not eject the cards or turn off any device when data is being transferred to the card. 
  • Be aware of remaining battery power on hand-held devices so that data are not lost if the battery finally runs out. 

When purchasing memory cards, consumers are typically faced with the challeng of determining what class of card they need. Memory card class comes down to 2 basic components, speed and application.

The speed rate specifications for memory cards were established based on the needs of movie and video companies. Video recording requires certain writing speeds when recording the data onto an SD card.

Speed Class Rating is the official unit of speed measurement for SD Cards as defined by the SD Association. The SD Association establishes specifications that rate the minimum data transfer in SD and SDHC memory cards and host products.
Certain speeds then correlate to the applications for which a card is used. Generally, manufacturers suggest a card type and class based on the types of files an electronic device uses and/or creates.

Under former SD specification 2.0, the highest speed class rating was Class 6.
However, under the recently released SD specification, a new higher speed class was created (Class 10) for operation under High Speed Mode in newer devices.  The Verbatim Premium line of SDHC Cards which were rated Class 6 under the former spec are now rated Class 10 under the new spec, ensuring the highest level of performance available in the market.

Please use the SD Memory Card Formatter from the SD Card Association or an appropriate PC application e.g. SD host devices that provide SD security function.

https://www.sdcard.org/downloads/formatter/

Product Service & Support

Get a question about setting up your product, using it, or keeping it in good condition? We can help.

Fill out the form below to get a response from one of our Support Representatives.

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Phone Support

Prefer to speak to someone? Call our Support Team on:

00 800 3883 2222

or

0049 6196 900196 / -98 / -94

Support is available Monday to Friday 9am to 5pm (Central European Time) excluding public holidays.

We offer support in the following languages: English, German, French, Italian and Spanish.

Warranty Information

Thank you for choosing Verbatim. We stand behind the quality of our products and offer the following warranties:

Limited Lifetime Warranty (Optical Media only)

We guarantee this product to be free from defects in materials and workmanship. If found to be faulty, it will be replaced free of charge. Return it with your original receipt to the place of purchase or contact us directly.

2-Year Limited Warranty (Most Products)

Covers manufacturing defects for 2 years from the date of original purchase (batteries excluded). If a defect is confirmed, the product will be replaced at no cost.

3-Year Limited Warranty (Internal SSDs only)

Covers Internal SSDs purchased from 27/11/2024 onwards. If defective within 3 years, we’ll replace it free of charge.

Please note:

  • This warranty does not cover normal wear and tear, accidental damage, misuse, neglect, or incompatibility with your computer system.

  • Verbatim is not responsible for any data loss or indirect damages.

  • This warranty applies to products sold in Europe, the Middle East, and Africa.

  • Your legal rights may vary depending on your country – please refer to your local laws for full details.

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Returns, Repairs & RMA

If your product isn’t working as expected, please follow these steps:

  1. Check your accessories
    Ensure you're using the original power adapter, cables, or other accessories that came with the product.

  2. Contact our Support Team
    Get in touch by email or phone. Our team will help diagnose the issue.

  3. Request an RMA number
    If the product is found to be faulty, you’ll receive a Return Material Authorisation (RMA) number to send the product back.

  4. Package the product properly
    Use original packaging if available
    Clearly mark the RMA number on the outside
    Include any original accessories (cables, power adapter, etc.)

Once we receive your return, we’ll repair or replace the product as soon as possible.

European Head Office

Verbatim GmbH
Düsseldorfer Str. 13,
D - 65760 Eschborn
Germany

Tel. +49 (0) 6196 900 10

Email: Info.germany@verbatim-europe.com

Worldwide Addresses

Verbatim Americas, LLC
www.verbatim.com

Verbatim Australia Pty Ltd
www.verbatim.com.au

Verbatim (Hong Kong) Limited
www.verbatim.com.hk

Verbatim Japan
www.verbatim.jp

Verbatim China
www.verbatim.com.cn

Verbatim Singapore
www.verbatim.com.sg