Here you'll find everything you need to get the most out of your Verbatim products — from software downloads and manuals to FAQs and contact information for our technical support team.
Whether you're setting up a new product or troubleshooting an issue, we’re here to make it as easy as possible.
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The filament can be used to print objects that come into contact with food (packaging, containers, stirrers etc.)
Empty spool weight is 240grams, no matter what the filament it is.
Get a question about setting up your product, using it, or keeping it in good condition? We can help.
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0049 6196 900196 / -98 / -94
Support is available Monday to Friday 9am to 5pm (Central European Time) excluding public holidays.
We offer support in the following languages: English, German, French, Italian and Spanish.
Thank you for choosing Verbatim. We stand behind the quality of our products and offer the following warranties:
Unless otherwise stated, all Verbatim products are covered by a 2-Year Limited Warranty. If a defect in materials or workmanship is identified during the warranty period, Verbatim will replace the product free of charge with an equivalent product.
This warranty applies exclusively to Verbatim internal SSD products. The warranty is valid for products purchased on or after November 27, 2024. If a proven defect in materials or workmanship occurs during the warranty period, the SSD will be replaced free of charge.
This warranty applies to Verbatim DRAM products (memory modules). Verbatim warrants that DRAM products will be free from defects in materials and workmanship during the warranty period. In the event of a valid warranty claim, the product will be replaced free of charge with an equivalent or technically comparable product.
This warranty applies exclusively to Verbatim optical storage media (CD, DVD, Blu-ray, and M-DISC). Defective products will be replaced free of charge.
For full Warranty Terms and Conditions, see the Warranty Page
If your product isn’t working as expected, please follow these steps:
Check your accessories
Ensure you're using the original power adapter, cables, or other accessories that came with the product.
Contact our Support Team
Get in touch by email or phone. Our team will help diagnose the issue.
Request an RMA number
If the product is found to be faulty, you’ll receive a Return Material Authorisation (RMA) number to send the product back.
Package the product properly
Use original packaging if available
Clearly mark the RMA number on the outside
Include any original accessories (cables, power adapter, etc.)
Once we receive your return, we’ll repair or replace the product as soon as possible.
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D - 65760 Eschborn
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www.verbatim.com
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www.verbatim.com.au
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www.verbatim.com.hk
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www.verbatim.jp
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www.verbatim.com.cn
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www.verbatim.com.sg