Here you'll find everything you need to get the most out of your Verbatim products — from software downloads and manuals to FAQs and contact information for our technical support team.
Whether you're setting up a new product or troubleshooting an issue, we’re here to make it as easy as possible.
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Please follow the steps below.
- Connect your Keypad Secure USB drive and unlock it
- Press the windows and r key (at the same time)
- diskpart (type in and press enter)
- list disk (type in and press enter)
- locate your Verbatim Keypad Secure USB drives number
- select disk x (x=number of your Keypad Secure drive)
- convert MBR (type in and press enter)
- create partition primary (type in and press enter)
- format quick fs=ntfs (type in and press enter)
- assign (type in and press enter)
Your Keypad Secure Drive is now accessible again in the file explorer.
Note : Please backup needed files first. Repartitioning erases all the stored files.
- Right click on Windows Start icon
- Open Disk Management
- On the lower right pane locate your Verbatim drive
- Right click in it an select Delete Volume
- Confirm with selecting Yes
- Now it shows up as Unallocated
- Right click on Unallocated
- Select New Simple Volume
- Select Next in the New Simple Volume Wizard.
- Specify in the size you want to have for the first partition, which should be smaller than the total size
- Select the Drive Letter and click on Next
- Select the File System. NTFS for Windows. ExFat for Windows and Mac
- Type in a Volume label
- Select Finish
- First partition has been created.
- Right click on Unallocated to create another partition
- Follow the steps same as above in the New Simple Volume Wizard
- The second partition has been created
Please enter the passcode slowly (green LED has to light up with every entry) and try without a USB cable extension.
The data will be erased. We recommend backing up your data first.
button and select Disk Management
| Operating | Storage | |
|---|---|---|
| Temperature | 0° - 40° C | -20° to 70° C |
| Humidity | 25% to 95% (non-condensing) | 5% to 95% (non-condensing) |
The file system Fat32 has a file size limitation of 3,99GB. Backup your data first and format your hard drive in ExtFat or NTFS to solve that. Right click on the drive letter and select format.
| File | Description | Format | File Size | Action |
|---|---|---|---|---|
| Quick Install Guide Keypad Secure USB | Quick Install Guide Keypad Secure USB - Models up to the end of 2024 (5 x zeros as default passcode) |
2.44 MB | Download | |
| Keypad Secure USB User Manual | Keypad Secure USB User Manual - Models up to the end of 2024 (5 x zeros as default passcode) |
226.18 KB | Download |
| File | Description | Format | File Size | Action |
|---|---|---|---|---|
| Verbatim Keypad Security Update 1.0.0.6 + Manual | July 2022 Verbatim Keypad Security Update + Manual - Download and update according to the attached manual to strengthen security functions. Only required for older models with 5-digits standard code manufactured up to 2022. |
ZIP | 8.42 MB | Download |
Get a question about setting up your product, using it, or keeping it in good condition? We can help.
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Prefer to speak to someone? Call our Support Team on:
or
0049 6196 900196 / -98 / -94
Support is available Monday to Friday 9am to 5pm (Central European Time) excluding public holidays.
We offer support in the following languages: English, German, French, Italian and Spanish.
Thank you for choosing Verbatim. We stand behind the quality of our products and offer the following warranties:
We guarantee this product to be free from defects in materials and workmanship. If found to be faulty, it will be replaced free of charge. Return it with your original receipt to the place of purchase or contact us directly.
Covers manufacturing defects for 2 years from the date of original purchase (batteries excluded). If a defect is confirmed, the product will be replaced at no cost.
Covers Internal SSDs purchased from 27/11/2024 onwards. If defective within 3 years, we’ll replace it free of charge.
Please note:
This warranty does not cover normal wear and tear, accidental damage, misuse, neglect, or incompatibility with your computer system.
Verbatim is not responsible for any data loss or indirect damages.
This warranty applies to products sold in Europe, the Middle East, and Africa.
Your legal rights may vary depending on your country – please refer to your local laws for full details.
If your product isn’t working as expected, please follow these steps:
Check your accessories
Ensure you're using the original power adapter, cables, or other accessories that came with the product.
Contact our Support Team
Get in touch by email or phone. Our team will help diagnose the issue.
Request an RMA number
If the product is found to be faulty, you’ll receive a Return Material Authorisation (RMA) number to send the product back.
Package the product properly
Use original packaging if available
Clearly mark the RMA number on the outside
Include any original accessories (cables, power adapter, etc.)
Once we receive your return, we’ll repair or replace the product as soon as possible.
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D - 65760 Eschborn
Germany
Tel. +49 (0) 6196 900 10
Verbatim Americas, LLC
www.verbatim.com
Verbatim Australia Pty Ltd
www.verbatim.com.au
Verbatim (Hong Kong) Limited
www.verbatim.com.hk
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www.verbatim.jp
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www.verbatim.com.cn
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www.verbatim.com.sg