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Here you'll find everything you need to get the most out of your Verbatim products — from software downloads and manuals to FAQs and contact information for our technical support team.

Whether you're setting up a new product or troubleshooting an issue, we’re here to make it as easy as possible.

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Vi7000G PCIe NVMe™ M.2 SSD 4TB The Ultimate Gaming Solution (#49369)

The performance level of a SSD is dependent on the controller used. There are quite a few controller manufacturers. The most broadly used are from Intel, Jmicron, Indilinx, Samsung and Sandforce. In the mainstream-segment the most popular ones are the controller from Indilinx ("Barefoot" and  "Amigos"), in the high-end-segment products from Sandforce ("SF1200", "SF1500") are often used. 

Uncorrectable bit error rates (UBER=Uncorrectable Bit Error Rates) occur when data read errors occur on an SSD. With  hard drives this value lies approx. by 1 error per 1016 bits read.The data transfer rate of an SSD lies vastly over 250 MB/s for the most part so the UBER must be quite high (over 1017) in order to ensure appropriate reliability.  SSDs therefore require a complex ECC-Protection. This means that an SSD controller must be flexible enough to process complicated ECC Algorithms.  

The garbage collection, in so far it is supported, is a firmware feature (Storage-Manager) which takes care of an automatic storage filtering/cleaning process. No longer needed data is already deleted from the storage cells before it is rewritten. This free storage area is available for future writing tasks. This filtering/cleaning minimises the demand of storage of a process. Inefficient use of the designated storage and a slowing down of the data transfer is avoided this way. In comparison to TRIM garbage collection is independent of the operating system and runs automatically.

SSD is a flash - storage technology which will in the long-term replace the standard hard disk drive.

SSD stands for "Solid State Disk or also "Solid State Drive."

The more files that are deleted or rewritten the more time a standard SSD requires for the data storage process. The reason: What a magnetic hard drive accomplishes in 1 step, an SSD completes in 2 steps. If a file is deleted on an SSD through the operating system, then only the entry of this file in the directory is deleted, the actual file itself is still stored on serveral storage cells of the SSD. Over a period of time categories on the SSD are filled with data that has actually been deleted. When rewriting data, the SSD has to be emptied first before files can be rewritten which slows down the writing speed a little. The TRIM command prevents this from happening.

Input and output operations per second are activity values for storage media. The dimension unit shows how many input and output demands an SSD and its controller can process. The higher this value is, the quicker and more storage capacity the SSD has.

The SuperCapacitor (Supercap) serves as a temporary but reliable energy buffer. In case of a sudden power loss the drive can complete its activity without losing the data. Supercap ensures weight savings and longer lifetime.

The bad block management of SSDs sees to it that data from flawed areas (cells) is pushed into functional cells. The defective cell is then excluded from the further storage of data and a new cell takes its place. Thus the storage capacity becomes smaller with the operating duration of the SSD, but the data security and the data transfer speed rates stay on the same level.

Multi-Level-Cell (MLC) und Single-Level-Cell (SLC) are two different types of storage cells or generally speaking of NAND-Flash Storage. 

SLC stores exactly one bit per cell. Costs more, however consumes less energy. Transfers data a little faster and all-in-all is more durable than MLC. 

MLC stores more than one bit per cell. The main benefit is a higher storage density, since more than one bit per cell can be stored. So the double amount or even still larger amounts of information can be stored on the same chip surface as compared to single-level-storage. Especially with solid state memory this offers a significant price advantage in comparison to SLC, since the required chip surface is a very important cost factor in the manufacturing process.

Conventional and flash hard drives wear out over time.  Conventional hard drives wear out due to mechanical erosion whereas flash cells wear out due to electrical reasons. Reading tasks though are possible without any limitation. However, one flash cell can only take care of writing tasks between 3.000 (MLC 25nm) und 100.000 (SLC ) depending on the quality.  S.M.A.R.T. (Self-Monitoring, Analysis and Reporting) is a technology built into SSDs and hard drives for self montoring and analysis purposes. By means of a special software, S.M. A.R.T values can be analysed and possible failure forecasts can be compiled. Consequently, a switch to read-only modus may occur.

Current SSDs have easily outbid the spectrum of the widely used SATA-II- INTERFACE with 300 MB/s. Manufacturers  have dealt with this implementing a PCI-Express based RAID solution. Here many SSD components together with a RAID Controller are built on a PCI-E-x4 or 8x card enabling transfer rates of up to 1,4GB/s.  The trend is moving to SATA III. These reach a transfer rate of up to 550 MB/s.

Product Service & Support

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Phone Support

Prefer to speak to someone? Call our Support Team on:

00 800 3883 2222

or

0049 6196 900196 / -98 / -94

Support is available Monday to Friday 9am to 5pm (Central European Time) excluding public holidays.

We offer support in the following languages: English, German, French, Italian and Spanish.

Warranty Information

Thank you for choosing Verbatim. We stand behind the quality of our products and offer the following warranties:

Limited Lifetime Warranty (Optical Media only)

We guarantee this product to be free from defects in materials and workmanship. If found to be faulty, it will be replaced free of charge. Return it with your original receipt to the place of purchase or contact us directly.

2-Year Limited Warranty (Most Products)

Covers manufacturing defects for 2 years from the date of original purchase (batteries excluded). If a defect is confirmed, the product will be replaced at no cost.

3-Year Limited Warranty (Internal SSDs only)

Covers Internal SSDs purchased from 27/11/2024 onwards. If defective within 3 years, we’ll replace it free of charge.

Please note:

  • This warranty does not cover normal wear and tear, accidental damage, misuse, neglect, or incompatibility with your computer system.

  • Verbatim is not responsible for any data loss or indirect damages.

  • This warranty applies to products sold in Europe, the Middle East, and Africa.

  • Your legal rights may vary depending on your country – please refer to your local laws for full details.

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Returns, Repairs & RMA

If your product isn’t working as expected, please follow these steps:

  1. Check your accessories
    Ensure you're using the original power adapter, cables, or other accessories that came with the product.

  2. Contact our Support Team
    Get in touch by email or phone. Our team will help diagnose the issue.

  3. Request an RMA number
    If the product is found to be faulty, you’ll receive a Return Material Authorisation (RMA) number to send the product back.

  4. Package the product properly
    Use original packaging if available
    Clearly mark the RMA number on the outside
    Include any original accessories (cables, power adapter, etc.)

Once we receive your return, we’ll repair or replace the product as soon as possible.

European Head Office

Verbatim GmbH
Düsseldorfer Str. 13,
D - 65760 Eschborn
Germany

Tel. +49 (0) 6196 900 10

Email: Info.germany@verbatim-europe.com

Worldwide Addresses

Verbatim Americas, LLC
www.verbatim.com

Verbatim Australia Pty Ltd
www.verbatim.com.au

Verbatim (Hong Kong) Limited
www.verbatim.com.hk

Verbatim Japan
www.verbatim.jp

Verbatim China
www.verbatim.com.cn

Verbatim Singapore
www.verbatim.com.sg