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Note : Please backup needed files first. Repartitioning erases all the stored files.

- Right click on Windows Start icon

- Open Disk Management

- On the lower right pane locate your Verbatim drive

- Right click in it an select Delete Volume

- Confirm with selecting Yes

- Now it shows up as Unallocated

- Right click on Unallocated

- Select New Simple Volume

- Select Next in the New Simple Volume Wizard.

- Specify in the size you want to have for the first partition, which should be smaller than the total size

- Select the Drive Letter and click on Next

- Select the File System. NTFS for Windows. ExFat for Windows and Mac

- Type in a Volume label

- Select Finish

- First partition has been created.

- Right click on Unallocated to create another partition

- Follow the steps same as above in the New Simple Volume Wizard

- The second partition has been created

It is Nero BackitUp 2020. If you have older version, you can get it from our support using the contact details below.

No, all of our Verbatim USB 2.0, USB 3.0 and USB 3.1/3.2 hard drives are recognised by plug&play automatically.

Enter Terminal in the Spotlight search field and open it. Admin password can be needed.

• diskutil list (type in and press enter)
• Locate the disk identifier of your Verbatim external hard drive
  In this example it is /dev/disk2 (external, physical)
  Once you have the disk identifier noted, you need to type in the following command into Terminal and replace each term as follows:

           diskutil eraseDisk HFS+ diskname diskidentifier

• Diskutil eraseDisk HFS+ Verbatim disk2 (type in and press enter)
  
  After finishing you could also start Time Machine, select the external Verbatim hdd and run backups automatically.

Note: All data on your Verbatim hard drive will be deleted. If needed, please backup your files first.

Please follow the steps below:

-        Press the windows and r key at the same time
-        diskpart (type in and press Enter)
-        list disk (type in and press Enter)
-        Locate the number of your Verbatim Hard Drive
-        select disk x (type in and press Enter)
-        clean (type in and press Enter)
-        convert MBR (type in and press Enter)
-        create partition primary (type in and press Enter)

Now you can open the Verbatim Formatter Software and format it with Fat32.

Note : All data on your Verbatim hard drive will be deleted. If needed, please backup your files first. MBR partition style with Fat32 file system is only supported with hard drives up to 2TB.

Keep at least one copy of your valuable data or more for a higher security against technical failure issues.

Ideally follow the 3-2-1 Backup rule.

3 copies of your data, 2 different media types, 1 of these backups stored offsite.

Conventional and flash hard drives wear out over time.  Conventional hard drives wear out due to mechanical erosion whereas flash cells wear out due to electrical reasons. Reading tasks though are possible without any limitation. However, one flash cell can only take care of writing tasks between 3.000 (MLC 25nm) und 100.000 (SLC ) depending on the quality.  S.M.A.R.T. (Self-Monitoring, Analysis and Reporting) is a technology built into SSDs and hard drives for self montoring and analysis purposes. By means of a special software, S.M. A.R.T values can be analysed and possible failure forecasts can be compiled. Consequently, a switch to read-only modus may occur.

Windows might have failed to assign a drive letter automatically. You can assign a drive letter to your Verbatim hard drive in the disk management. Right click on Windows start icon and open disk manager. Locate your Verbatim hard drive below disk 0 and right click in the big partition box beneath it, select change or assign a drive letter and follow the wizard.

On a Mac you should use Time Machine for backups. Reformatting the hard drive in the file system Mac OS extended (journaled) is needed, what you can do is in the disk utility.

Click on Apple, open system preferences and Time machine. Open select disk and select the Verbatim hard drive and start the backup.

Note : Formatting the Verbatim Hard Drive erases all the information stored on the drive.
Please backup needed files first.
NTFS or ExFat Format is required, if you use files larger than 3,9GB.

- Connect the drive to a Windows 10/11 computer

- Right click on Windows Start icon

- Select Windows Disk Management

- On the lower right pane locate the Verbatim drive and right-click on it

- Select Format

- Select NTFS if you want to use it with Windows computers

- Select ExFat if you want to use it with Mac and Windows computers

- Type in a Volume label

- Click OK

- Click OK to start formatting

- Formatting is finished and drive shows up as D: drive in Windows File Explorer